Legal
Effective date: May 31, 2026 These Terms of Service ("Terms") govern your access to and use of VetGnosis, including our website, Android application, account services, AI-assisted clinical tools, billing and entitlement features, backup and restore tools, and related services (collectively, the "Service").
VetGnosis is a veterinary practice management and clinical workflow application. It supports patient records, consult notes, vitals, appointments, attachments, billing documents, offline workflows, backups, and AI-assisted differential diagnosis support.
VetGnosis is intended for use by veterinary professionals or authorized practice staff. It is not intended for use by animal owners as a substitute for veterinary care.
You may use the Service only if:
If you use VetGnosis on behalf of a clinic, company, or other organization, you represent that you are authorized to bind that organization to these Terms.
You are responsible for:
We may require email verification, phone verification, or other checks before enabling certain features, including free-trial AI credits.
We may suspend or restrict access if we believe your account is compromised, fraudulent, abusive, violates these Terms, or creates legal, security, operational, or payment risk.
VetGnosis is a workflow and clinical-support tool. It does not replace your professional judgment, examination, diagnostics, client communication, treatment decisions, or compliance with veterinary laws and standards.
You are solely responsible for:
Do not use VetGnosis as the sole basis for emergency decisions, diagnosis, treatment, prescribing, euthanasia decisions, public health decisions, or other high-risk veterinary decisions.
VetGnosis may provide AI-assisted differential diagnosis support and related clinical reasoning outputs. AI outputs may be incomplete, inaccurate, outdated, biased, or unsuitable for a specific patient.
You agree that:
We may route AI requests through different AI models depending on plan, credit source, cost controls, system availability, safety, and product configuration. Free-trial AI credits may use a lower-cost model than paid tiers.
VetGnosis may offer free, Basic, Pro, promotional, trial, referral, annual, monthly, and add-on credit-pack access.
Current commercial logic may include:
Plan names, prices, credit quantities, features, and availability may change over time. The website, checkout, or written offer shown at purchase controls the commercial terms for that purchase, subject to these Terms, our Billing and Refund Policy, Paddle's buyer terms, and applicable law.
AI credits:
Website purchases are processed by Paddle, which acts as Merchant of Record. Paddle may handle payment processing, tax calculation and collection, invoicing, receipts, chargebacks, payment support, and refunds.
For Paddle-processed orders: "Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns."
VetGnosis uses RevenueCat to manage entitlements and sync subscription or credit-pack status into the app. After Firebase login, VetGnosis may link your Firebase user ID and account email with RevenueCat so that eligible web purchases unlock the correct app access.
The Android app is designed as an entitlement reader and does not include external web payment links.
Your payment transaction may also be governed by Paddle's Buyer Terms, Paddle's Privacy Policy, and Paddle's Refund Policy.
Subscriptions renew automatically unless cancelled before the renewal date through the cancellation method provided by Paddle or the relevant billing platform.
Cancelling a subscription stops future renewal but does not automatically refund past charges. Access may continue until the end of the paid billing period unless otherwise stated at checkout or required by law.
You are responsible for cancelling before renewal if you do not want future charges.
Refunds are governed by our Billing and Refund Policy, Paddle's applicable buyer terms and refund rules, and applicable law.
Where Paddle is Merchant of Record, approved refunds are normally processed by Paddle back to the original payment method. VetGnosis may review support context and product usage, but Paddle may make or administer final payment-processing decisions where required.
VetGnosis is built for individual use today and is architected for future clinic/team synchronization. Where clinic or team features are available, access may be scoped by clinic ID, membership, role, license seats, or other authorization rules.
You are responsible for ensuring that any clinic members, staff, contractors, or other authorized users comply with these Terms and only access information they are permitted to view or edit.
"User Content" means information, records, files, notes, images, attachments, billing documents, backups, AI request inputs, and other content you enter, upload, generate, export, or share through the Service.
You retain your rights in your User Content. You grant us a limited, non-exclusive, worldwide license to host, process, transmit, display, back up, secure, and use User Content as necessary to provide, maintain, protect, and improve the Service; process AI requests; sync billing and entitlement state; provide support; and comply with law.
You represent that you have the rights, permissions, and consents needed to enter, upload, process, export, share, and store User Content through VetGnosis.
You are responsible for the accuracy, legality, quality, and professional appropriateness of User Content.
You agree not to:
VetGnosis may allow you to export, email, share, print, back up, restore, or transfer records, PDFs, attachments, billing documents, ZIP files, CSV files, or other data.
You are responsible for:
The Service may integrate with or rely on third-party services, including Firebase, Google Cloud, RevenueCat, Paddle, OpenAI, Android platform services, email clients, file pickers, sharing tools, notification systems, or other device features.
We are not responsible for third-party services that we do not control. Your use of third-party services may be subject to their own terms and policies.
We aim to provide a reliable service, but we do not guarantee uninterrupted, error-free, or always-available operation. Some features may depend on internet access, third-party providers, device permissions, app version, account status, or billing entitlement state.
We may modify, suspend, discontinue, limit, or replace features at any time, including AI models, credit policies, pricing, subscriptions, storage behavior, security controls, and integrations. We will try to provide reasonable notice for material changes where practical.
VetGnosis may include in-development, beta, or pre-release features. Such features may change, fail, contain errors, or be removed. You should not rely on beta features as the sole system of record for critical workflows unless you have appropriate backups and professional safeguards.
VetGnosis, including the software, website, app design, workflows, code, documentation, branding, logos, UI elements, and other materials, is owned by us or our licensors and is protected by intellectual property laws.
Subject to these Terms and your active entitlement, we grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for your internal veterinary practice workflow.
You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works from the Service except as permitted by law or with our written permission.
If you provide feedback, ideas, suggestions, bug reports, or feature requests, you grant us the right to use them without restriction or compensation, while respecting our Privacy Policy.
We may suspend, restrict, or terminate access if:
You may stop using the Service at any time. Cancellation of a paid subscription is handled under the Billing and Refund Policy.
Termination does not eliminate obligations that should reasonably survive, including payment obligations, professional responsibility, confidentiality duties, intellectual property restrictions, disclaimers, limitations of liability, and dispute provisions.
To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise.
We do not warrant that:
You are responsible for maintaining appropriate clinical safeguards, backups, review processes, and professional judgment.
To the maximum extent permitted by law, VetGnosis and its owners, employees, contractors, service providers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, loss of goodwill, business interruption, clinical decisions, treatment outcomes, or third-party claims arising from or related to the Service.
To the maximum extent permitted by law, our total liability for all claims relating to the Service will not exceed the amount you paid to VetGnosis or through Paddle for the Service during the three months before the event giving rise to the claim, or USD $100 if you have not paid during that period.
Some jurisdictions do not allow certain limitations, so some limits may not apply to you.
To the maximum extent permitted by law, you agree to indemnify and hold harmless VetGnosis and its owners, employees, contractors, service providers, and licensors from claims, damages, liabilities, losses, costs, and expenses arising from:
Nothing in these Terms excludes, restricts, or modifies rights that cannot be excluded under applicable consumer protection law. If mandatory law gives you rights that conflict with these Terms, those mandatory rights apply.
Unless mandatory local law requires otherwise, these Terms are governed by the laws of South Africa, without regard to conflict-of-law rules.
The courts located in Johannesburg, Gauteng, will have exclusive jurisdiction over disputes, unless applicable law gives you the right to bring claims elsewhere.
Payment transactions processed by Paddle may also be subject to Paddle's buyer terms, governing law, dispute, chargeback, tax, and refund processes.
We may update these Terms from time to time. If we make material changes, we will update the effective date and may provide notice through the website, app, or account communications.
Your continued use of the Service after updated Terms become effective means you accept the updated Terms.
VetGnosis Pty Ltd Support email: support@vetgnosis.app Website: https://vetgnosis.app
