Questions vets ask before they start.

You can keep working with patient records, consult notes, vitals, appointments, attachments, and billing documents when connectivity is unreliable. Sync-dependent features update when the app reconnects, and AI requests can be queued for processing once the device is back online.

No. VetGnosis provides AI-assisted differential support inside a clinician-led workflow. Final diagnosis, treatment, prescribing, and case decisions remain the responsibility of the licensed veterinary professional.

VetGnosis is coming soon to Google Play. Until then it is available now by request: support emails you the installation file and you install it directly. For the request route, create your account on the website, then email support@vetgnosis.app from the same address and ask for the free version, or include your PayPal payment reference if you have paid for Basic or Pro. Sign in to the app with the same email and password. The Play Store version will let you subscribe and buy credit packs inside the app, billed and managed by Google Play.

When VetGnosis is installed from a file sent by support rather than from Google Play, Android's Play Protect warns about an app it has not seen from Google Play. Choose to scan the app, then install it once the scan finishes. Only install a VetGnosis file sent by support@vetgnosis.app, and contact support if anything looks different.

VetGnosis is built for independent veterinarians, ambulatory and mobile vets, field vets, production-animal vets, wildlife vets, and practices that need structured records without a heavy desktop PMS.

The free plan keeps core patient-care workflows available with no time limit and includes 5 one-time AI differential credits. The credits unlock when you verify your phone number in the VetGnosis app; creating an account on the website alone does not unlock them.

Each AI differential request uses one AI credit, including a reassessment after new findings. Paid plans include a monthly AI allowance; annual plans refill included credits every month rather than adding a year of credits upfront. Optional credit packs for Basic and Pro add credits without changing your plan.

Yes. The free plan stays useful for patient records, consult logging, vitals, appointments, attachments, clinical exports, offline use, and encrypted backup/restore. Basic and Pro add a monthly AI allowance and business tools: new invoices and estimates, payment tracking, clinic branding, and reusable price lists with CSV/XLSX import. Billing documents you have already created stay viewable and shareable if paid access ends.

Sign in on the website with the same VetGnosis account you use in the app. Choose a plan or credit pack, review the payment details, and continue to PayPal, or request a clinic invoice. Enter your VetGnosis account email in PayPal customer notes. Access and credits are activated manually within 24 hours after payment verification. Payment does not instantly activate access, and website renewals are arranged with support rather than assumed to be automatic.

Yes. For generated billing documents, you can set your clinic invoice name, use a custom currency symbol, choose tax/VAT labeling, apply tax percentages, and mark charges or fees as taxable or non-taxable. VetGnosis website prices are in USD. VetGnosis is not registered for South African VAT; no South African VAT is charged.

VetGnosis sends the relevant case packet for the request: signalment, vitals, history, clinical findings, selected region/country context, and any included diagnostic images. Avoid adding unnecessary owner personal information to AI prompts.

VetGnosis currently supports individual clinician accounts and is not a replacement for every full clinic PMS. Practices considering wider deployment can book a workflow review to assess clinical fit, onboarding, and account requirements.

Yes. VetGnosis supports practical sharing workflows such as patient PDFs, consult summaries, AI differential reports, attachments, invoices, estimates, and backup/restore files. You remain responsible for checking recipients and complying with client confidentiality rules.

For website plans, contact support about your agreed access period or renewal. Automatic renewal is not enabled by this website. For a purchase made through Google Play, manage cancellation through that store. After paid access ends, core records remain available while paid features and recurring AI usage may be restricted.

Contact support@vetgnosis.app with your VetGnosis account email and payment reference. Support verifies website payments, arranges manual activation, and reviews refund requests under the published Billing and Refund Policy.