Contact
Payments, support and demos.
Use the section below to pay for a plan, request activation or ask for a clinic invoice. For anything else, the addresses further down reach the team directly.
Request activation.
Choose your plan or credit pack for PayPal payment, or email support to request activation or a clinic invoice. Use the email you use to sign into VetGnosis so support can identify the correct account. For a clinic invoice, include the clinic billing name and details.
Choose an option or describe your request in the email.
Access and credits are activated manually within 24 hours after payment verification. Payment does not instantly activate access or credits.
For an existing payment, include its reference and date. Support checks the payment independently before changing access or credits. A receipt or return to this page does not activate access.
Monthly plans cover one month; annual plans cover one year with monthly included-credit allowances. Website payments are one-time and do not renew automatically. For purchases made through Google Play, use Google Play to manage that payment arrangement.
Prices are in USD. VetGnosis is not registered for South African VAT; no South African VAT is charged.
In PayPal customer notes, enter your VetGnosis account email and, if wanted, the clinic billing name. After payment, email support with the payment reference if you need help matching it to your account. If you have already paid, request activation instead of paying again. A clinic invoice does not add team seats.
This opens your email app; send the message to submit your request. If it does not open, email support@vetgnosis.app directly. Do not send passwords or card details.
- Demos and practices
- Walk through a case and discuss fit for you or your practice. Open the demo form
- Product and app support
- App access, your account, credits or a problem in the app. support@vetgnosis.app
- General enquiries
- Partnerships, press or anything else. hello@vetgnosis.app